Red Gold Cross on Anchor Chain

«Nova Poshta» Delivery within Ukraine (branch or courier) – shipping fees are charged according to the carrier's rates.

International Shipping – delivery outside Ukraine is available through Ukrposhta and charged according to the postal service's rates.

For more information about shipping options and estimated delivery times, please contact our customer service team.

We offer convenient payment options to make your shopping experience as comfortable as possible:

Cash on Delivery – available for in-store pickup or Nova Poshta delivery within Ukraine (with a 20% advance payment).

Credit or Debit Card – secure online payment through trusted payment providers.

Full Payment by Bank Transfer – available for business customers and custom orders.

International Shipping – orders shipped outside Ukraine require full payment in advance.

For more information, please contact our customer service team. We are always happy to assist you!

Jewellery Continent guarantees the high quality of its jewellery and provides a 12-month warranty from the date of purchase. We use carefully selected materials and modern jewellery-making techniques to ensure that every piece meets high quality standards.

The Warranty Covers:

• Gold jewellery featuring precious or semi-precious gemstones.

• The repair of hidden manufacturing defects attributable to the manufacturer.

The Warranty Does Not Cover:

• Mechanical damage, including scratches, deformation, and chipped stones, resulting from improper use.

• Jewellery that has come into contact with acids, alkalis, substances containing chlorine, iodine, mercury, or sulfur, or abrasive materials.

• Jewellery showing clear signs of unauthorized repair or modification.

To Request Warranty Service, You Must Provide:

1. The original purchase receipt showing the date of purchase.

2. The warranty certificate.

3. A valid identification document.

Jewellery Care Recommendations:

1. Avoid exposing your jewellery to acids, alkalis, chemicals, or cosmetics containing mercury or other harmful compounds.

2. Do not wear jewellery during physical activities, sports, or while swimming in a pool.

3. Store each piece separately in a jewellery box or pouch to prevent scratches and damage.

4. Have your jewellery professionally cleaned at a qualified jewellery workshop on a regular basis.

If You Discover a Hidden Manufacturing Defect:

You may contact the store where you purchased the jewellery or reach out to our customer support team to arrange warranty inspection and repair.

Jewellery Continent reserves the right to update its warranty policy. We recommend checking this page periodically for the latest information.

Under the laws of Ukraine, jewellery is not eligible for return or exchange in accordance with:

• Resolution of the Cabinet of Ministers of Ukraine No. 172 dated March 19, 1994, "On the Implementation of Certain Provisions of the Law of Ukraine on Consumer Protection", which includes jewellery in the list of goods of satisfactory quality that cannot be returned or exchanged.

• Article 9 of the Law of Ukraine "On Consumer Protection", which regulates the return and exchange of goods of satisfactory quality.

Nevertheless, we value every customer and are always willing to help find a suitable solution:

• We offer jewellery size exchanges if the size does not fit, provided that:

  1. The item remains in its original condition and retains its original appearance.

  2. All original tags, security seals, and packaging remain intact.

For further information or assistance with an exchange, please feel free to contact our customer service team.

We do our best to ensure that you are completely satisfied with your purchase!

We are always happy to assist you with any questions regarding our jewellery, services, or the ordering process.

Our customer service team is available during the following business hours:

• Monday – Friday: 10:00 AM – 8:00 PM

• Saturday – Sunday: Closed

You can contact us through whichever communication channel is most convenient for you:

1. Phone: Give us a call, and our team will be happy to answer your questions promptly.

2. Viber or Telegram: Send us a message, and our consultants will get back to you as soon as possible.

3. Email: Send your enquiry to our email address if you prefer written communication or would like to provide additional details.

We are here to help with:

• Jewellery selection, including ring sizing, gemstone choices, and gold colour options.

• Assistance with placing orders, payment methods, and delivery arrangements.

• Advice on jewellery care and maintenance.

Our goal is to make your shopping experience comfortable and enjoyable. Feel free to contact us – we are always here to help!